Refund policy

WARRANTY & RETURNS/REFUNDS POLICY

100% Lifetime Guaranteed

We are so confident on our high quality that it is simple, if something is wrong with your medal hanger, we will send you a new one.

We are 100% committed on our customers satisfaction. This means that if, for any reason, you'd like to return your products, you are welcome to do so within 30 days of the receipt of purchase. The item must be returned in its original packaging and it should not have been used and we would like to know what went wrong in order to improve our products and service. 

To return or exchange an item purchased in our website, contact us and include your order number. We will reply back within 24 hours to help you out and try to solve your issue. If you still want to return the item, we will issue a Return Merchandise Authorization (RMA) number and a mailing label if the issue was related to us, for you to return it. Once we've received and processed the returned item, we'll notify you via e-mail of your refund. A restocking fee of up to 25% of item's price may apply to items that are not in their original condition, are damaged, or are missing parts for reasons other than the seller’s error.

All refunds are made the same way the payment was made, either through PayPal or credit card.

We do not accept returns of custom medal hangers, however, if there's an issue with your order, please contact us. We are focused on your total satisfaction.